 |
Successful companies need to easily communicate with
their customers, partners, and prospects via the phone.
Whether it’s telemarketing or simply ‘staying in touch’
with customers, the phone system is the lifeblood of
the enterprise. Equally important to the success of a
business, inbound calls for sales and support agents are
of a critical nature today.
A robust and reliable call center platform is needed to
stay competitive in today’s competitive environment
where customer ‘churn’ is a big problem. Customers
want to speak to someone in a timely manner and if you
can’t quickly answer the call, your competitor will likely
be called next. That is why the deployment of a simple to
use yet multi-featured call center platform is vital today
for businesses of all sizes.
- Recording of up to 10 announcements
per queue
- Music on Hold mixing with recorded
announcements
- SOAP programming interface support
- Agent recovery time
- Selectable call routing algorithms
- Call pickup from queue
- Call Escalation
- Day/Night mode plus holidays
- Web based queue status
- User input handling
|
- Call Recording on demand
- Call ‘Listen In’ where a manager can listen in on an
agent call
- Call ‘Whisper mode’ where a manager can speak to
an agent in the process of a call
- Call ‘Barge In’ where a manager can become part of
the call between the agent and customer
The pbxnsip Call Center Edition is available in two
standard configurations:
- Center25 – 25 agent support
- Center50 – 50 agent support
Licensing for larger numbers of agents is readily available
upon request. Simply contact sales@pbxnsip.com
|
|
| Main Features
- SIP compliant
- Built-in 4 Port FXO PSTN Gateway
- 2 x RJ-45 Network Interfaces
- Music In and Paging Out audio connectors
- Small size and fan less / disk less operation
- T.38 (FAX) relay
Accounts
- Auto Attendant
- Extensions
- Paging Groups
- Hunt Groups
- Agent Groups
- Outbound Call Authentication
- IVR Nodes
- Service Flags
Security Features
- Loadable SSL/TLS certificate
- TLS and SRTP support
- HTTPS web interface
- Secure provisioning
- Password and PIN per extension
- SSH access to the system
Mobility Support
- Call forking to cell phone
- Voicemail triggers call to cell phone
- Inbound call cell phone detection
- Camp on from cell phone
- Hot desking support
Call Supervision
- Call barge in
- Training mode
- Listen in
Plug and Play
- TFTP, HTTP and HTTPS support
- One-shot password provisioning
- Time zone provisioning
- PBX provisioning and configuration templates
|
Trunking
- B2BUA (IP-Gateway) architecture
- Registration and gateway trunks
- ENUM support
- CO-line emulation
- ANI number presentation
- DID routing
- Extension-based dial plans
MoH, Paging and Intercom
- Multiple MoH sources (RTP, File,
audio input)
- Multiple audio paging output (audio output, RTP multicast)
- Intercom through star code
Auto Attendant
- Dual language support
- Prerecorded standard destinations
- Day/night mode, holidays
- Dial by name
- Anonymous call intercept
- Black and white list management
- Camp on
Conference Subsystem
- Conference mixer
- Instant conference
- Conference scheduler with Email invitation
Voicemail System
- Private and shared voicemail
- Voicemail notification through email
- Message Waiting Indication (MWI)
- Voicemail commenting
- Support for external voicemail system (e.g. Microsoft Exchange 2007 UM™)
Waiting Queues
- Up to ten announcements
- MoH mixing with announcements
- Agent recovery time
- Call pickup from queue
- Call escalation
- Day/night mode, holidays
- Web based queue status display
|
Hunt Groups
- Serial and parallel search
- Day/night mode, holidays
- Distinctive ringing
- Custom IVR recordings and routing decisions (IVR Node)
Call Redirection and Treatment
- Anonymous caller ID intercept
- Do not disturb
- Redirect on busy, timeout, always
- Multiple registrations per extension
- Call park, call pickup, call retrieve
- Star code-based transfer
- Last call return, redial
- Caller-ID blocking
Address Book
- Personal/domain level address book
- Address book import
- PNP downloadable Address Book
Presence and Instant Messaging
- Presence agent for presence information
- Instant Messaging support
- Support for dialog state (BLF) System Management
Management & CDR
- Performance monitoring and load protection
- SNMP agent
- CDR export through SOAP interface
- Built-in session border functionality for remote offices
Languages
- Multiple web interface languages
- Multiple audio languages
- Multiple simultaneous time zones
|
|
|
