pbxnsip announces the launch of their Professional Services department and online support portal, in response to the rapid growth of the pbxnsip channel.

Partner feedback concerning the need for comprehensive support platform for ticket tracking, technical and sales knowledge base and online technical advice has inspired the new support infrastructure with the Professional Services portal.

It is designed for all users of pbxnsip to be able to login to the platform and utilise the many available features of the portal. pbxnsip have posted such a rapid growth that they have seen the need to deploy a technical helpdesk and professional services department geared up to support both the channel partners and the end user customers.

pbxnsip Professional Services now support our channel and users from both sides of the pond with 2 new support teams.

Team USA

Support:- Hamlet Collado joined pbxnsip headquarters to work on the Professional Services team from our head office location in Boston USA. A long standing pbxnsip technical support agent Maribel Ronquillo also joins Hamlet with backing from Kevin Moroz a pbxnsip veteran.

Team EMEA

Support:- David Kirsopp joined pbxnsip Europe and now works from the European headquarters location in Leeds, United Kingdom. The EMEA team is backed up by the Taner Ultanir, our Microsoft Specialist, John James our London based training specialist and Jonathan Greenwood, a pbxnsip veteran.

pbxnsip Professional Services is accessible 24-7 via our new online web portal. https://www.pbxnsipsupport.com

Web portal is home to pbxnsip Professional Services and Support. Here you can access the following sections:

• Knowledgebase - our new documentations store
• Downloads - download brochures, articles and software
• News - Read the latest news articles
• Webinars - announced via the News section, you can view the webinars available
• View Tickets - View all tickets owned by yourself
• Create Tickets - Create a new ticket
• Registration - You need to register to create a new ticket

The customer, reseller, distributor or partner can apply for a login to the support portal be accessing the professional services website at: www.pbxnsipsupport.com from there you have to complete a small form with the required information and pbxnsip professional services will email you a login username and password so that you can enter the support portal.

pbxnsip Professional Services is accessible 24-7 via our new online web portal. https://www.pbxnsipsupport.com". You must first register to create a support question. pbxnsip run all support and general enquiries through the professional services support portal so that every question can be tracked, answered, and updated within the SLA period according to its category.

Please feel free to contact both Professional Services and Support via the online portal. There are 4 departments in total:

Team USA

• Sales - USA - covering North/South America, Canada, Australasia and Asia
• Support - USA - covering North/South America, Canada, Australasia and Asia

Opening Times: EST - 09:00-17:30 - Monday-Friday

Team EMEA

• Sales - EMEA - covering Europe, the Middle East and Africa
• Support - EMEA - covering Europe, the Middle East and Africa

Opening Times: GMT (Daylight Saving) - 09:00-17:30 - Monday-Friday

We are closed for public holidays in Boston and UK, however skeleton staff will man the support desk during these times.

pbxnsip Professional Services is accessible via a Live Chat operation. https://www.pbxnsipsupport.com".

You may notice a live support online button located in various places on the pbxnsip website and professional services portal. This is available for anyone looking for quick Q and A sessions with our support team. You can initiate a chat by simply clicking the button and it will direct you to a pop up chat allowing you to discuss your needs with one of our specialist support agents.

Team USA

• Sales - USA - covering North/South America, Canada, Australasia and Asia
• Support - USA - covering North/South America, Canada, Australasia and Asia

Opening Times: EST - 09:00-17:30 - Monday-Friday

Team EMEA

• Sales - EMEA - covering Europe, the Middle East and Africa
• Support - EMEA - covering Europe, the Middle East and Africa

Opening Times: GMT (Daylight Saving) - 09:00-17:30 - Monday-Friday

We are closed for public holidays in Boston and UK, however skeleton staff will man the support desk during these times.

pbxnsip knowledge base has been created with multiple directories so this it is easy for the user to find the subject they wish to read about. The information is also categorised so that the product is broken down into Product Know How and Application Know How, this means that if you are looking for product, sales or general information you go towards Product Know How and if you are looking for technical and configuration help you enter the Application Know How dropdown list.

• Products Know How
• Application Know How

Products Know How is designed to give you a full understanding of everything you need to know about the product, sales, features and pre-sales know how.

Application Know How is designed to give you a full understanding of everything you need to know about the Application, deployment options, web interface documentation, FAQs, release notes, interoperability, installation, glossary and development tools/APIs.

• Products (Sales) Downloads
• Application Downloads

Products Know How: You will find the product brochures and various other brochures on IP Phones, IP Gateways, PSTN Cards, Microsoft and softphones.

Application Know How: You will find application downloads, Audio and Music on Hold.

Watch out for announcements on product news, webinars and anything to do with pbxnsip.

If you have some interesting news, please feel free to submit to the support team and we shall review and publish.

Starting in the coming weeks will be a regular stream of webinars each week to help our channel and users to gain more know how on pbxnsip.

The Webinars will cover various topics such as:

• Products
• Sales
• Application Usage
• Application Specifics
• IP Phones
• Microsoft
• Softphones

We have created a small user guide on how to use Professional Services Support Portal.