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- 3 for the price of 2
- How do you make an Apple Talk?
- The 'Know How'
- Video 'Know How'
- Easy 'Know How'
- Technical 'Know How'
- pbxnsip Certification Program
- iPNOX on Tech-Ed, Malaysia
- Microsoft Exchange - Who is using it?
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3 for the price of 2!
Version 3 is now released, packed full of new features and better still, it's free to upgrade at the moment, Version 3 for the price of Version 2!
New features include improved agent groups, agent groups stats, monitoring of agents groups by users, call back, Mac OS support, CSV import, PnP for Snom M3, Email alerts for important events,
new IVR section on auto attendants, new pre-recorded messages for auto attendants, IPV6 support and much more.
Look out for future editions of 'Know How' to stay in the 'Know How' of Version 3.
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How do you make an Apple Talk? - install pbxnsip!
pbxnsip have the 'Know How'; that's why we have announced our ability to extend our development capabilities by supporting MAC operating system with particular attention to the Mac mini.
The pbxnsip MAC software fills a void for Mac-centric businesses that are usually forced to run their VoIP based phone systems on either Windows or Linux platforms. Apple customers can now run their company phone systems on native Mac OS X platforms, including Mac Pro, Mac mini, and iMac. We have created a purpose built version of our SIP based software for the Apple community.
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Video 'Know How' on pbxnsip
View our first video session. Video is a great way for people to learn and get the 'Know How' on the product. Click the icon to open the video.
This edition covers how to configure an auto attendant to play different messages at different times of the day with Version 3 of pbxnsip.
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Easy 'Know How'
Questions you are too afraid to ask!
Learn some Easy 'Know How'
What is a trunk?
A trunk is a way to get external calls in and out of the PBX. All extensions and accounts are internal, at some point someone will want to talk to other telephone users outside the PBX. This is done by using a trunk from the PBX to the telephone network.
What is the PSTN?
The PSTN is the Public Switch Telephone Network, a term for the telephone network as we have used for many years.
What is a Media Gateway?
A media gateway is a device that sits between the PBX and the PSTN network. pbxnsip communicates with the media gateway using a Trunk.
What is NAT?
Network Address translation (NAT) is the translation of an Internet Protocol address (IP address) between networks. One network is designated the inside network and the other is the outside. Typically, a company maps its local inside network address to a global outside (public) IP addresses. NAT unmaps the global IP addresses on incoming packets back into local IP addresses. This helps ensure security. It can also cause severe headaches without a NAT filter or session border controller.
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Technical 'Know How'
Some technical questions
SIP Trunk - 'Know How' -
Most start-up technical support questions are based around the ability to correctly set-up and configure a SIP trunk to a provider. In most cases it is due to the missing field called Outbound Proxy. If your provider has not stipulated the required Outbound Proxy setting, please enter the registrar or domain information.
Dial 9 first - 'Know How' -
If you want to dial 9 before your call, add this to the dial plan 9*, this will capture any number beginning with 9, strip the nine and pass the remaining numbers to the trunk.
CSV Import - 'Know How' -
To create the extensions, you can now use the CSV (comma separated values) format. This is very useful for the bulk account creation.
The format is:
type;alias;ani;password;web_password; first_name;display_name;mb_pin;email_address;mac
Call Back - 'Know How' -
The Call Back feature of the pbxnsip can be done by configuring a Calling Card account. Create a calling card account and flag it as Call Back. The PBX will carry out a 2 stage Call Back mode. Firstly the PBX will answer the phone and request authentication and your phone number and then the pbx will call you back and ask you for your final destination number. Leave the rest to pbxnsip. pbxnsip Call Back will save you money.
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pbxnsip Certification Program
pbxnsip Inc continues to provide its certification program with a 3 day training and certification session at pbxnsip HQ in Boston, MA on the 18th and 19th September.
Meanwhile in EMEA...
pbxnsip Europe Ltd successfully launched and implemented the official compulsory training and accreditation program for resellers and distributors, in June of this year. Attracting partners from Russia, Germany, Netherlands, France, Iran, Turkey, Ireland and the UK our June and July seminars were full to capacity.
Thank you to Chris Wortt from Polycom EMEA for hosting the last training session in August.
Next European Accreditation:
- UK - 23rd and 24th September
- Germany - 8th and 9th October
Italy:
Watch this space for Italy!
We have some exciting news in the next edition of 'Know How'.
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From the UK
"Great course leaving no grey areas, pbxnsip have a very flexible solution that is amazing value for money. It will start at the top of our product range for IP based solutions."
Luke Newland - Managing Director
NewLand Solutions (UK)
From The Netherlands
"Great course, driven by the functionality and flexibility of pbxnsip, thanks a lot."
Dennis de Vos - CEO
VOS Electronics - (Netherlands)
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iPNOX heads for Tech-Ed - Malaysia
Strategic distribution partner iPNOX of Malaysia attended the Microsoft Tech-Ed show on the 11th to 14th of August 2008.
With over 2000 visitors to their stand they received a great response from people interested in pbxnsip, along with Microsoft Exchange and OCS integration.
"Microsoft Tech-Ed was huge success for us" commented Fei-Yu Chan, founder of iPNOX. "Delivering a compelling case for TELEWORKING through highly cost effective end to end VoIP, Strong Authentication and SSL VPN based solutions for Small to Medium enterprises is not easy, however we manage it with use of pbxnsip."
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| Who is using pbxnsip with Microsoft Exchange?
Just to follow up on last month's announcement on Microsoft Exchange Certification -
Onesys (PTY) Ltd, Microsoft EA has taken advantage of the pbxnsip and Microsoft Exchange Server 2007 Certification.
Johann Rabe, Network Architect at Onesys stated "We are extremely pleased with the pbxnsip IP PBX deployment, we have successfully implemented the Microsoft Exchange integration with pbxnsip for our own business and are most impressed with the advanced features and benefits of the two working together. pbxnsip have many great features but so do other PBX solutions out there. So what's the difference? From the start, it gives that sense of "easy-does-it ". In the revolutionized era of Unified Messaging and Enterprise Voice Solutions, this is one component you should not overlook. It's not about interoperability, but rather Integration."
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