pbxnsip Know How - Edition 3 - IP PBX and SIP PBX for businesses


'Know How' - Do you want the 'Know How' on pbxnsip?


	- Sangoma talks to pbxnsip - pbxnsip Upgrade Protection - As cool as a cucumber! - The 'Know How' - Video 'Know How' - Easy 'Know How' - Technical 'Know How' - New Series 820 snom phone launched - pbxnsip at the Convergence Summit UK - Get Connected! - EU User Group - pbxnsip Certification - A Note from the CEO	http://www.pbxnsip.com

	Sangoma talks to pbxnsip pbxnsip software is now compatible with Sangoma NetBorder Express. Sangoma hardware is engineered for compatibility and is software agnostic, however previous to the latest development Sangoma cards did NOT offer pure SIP connectivity and therefore conflicted with pbxnsip. Through the latest development Sangoma have developed a SIP translation interface to converse with its cards opening the doors for pbxnsip compatibility. Several successful deployments prove pbxnsip and Sangoma work together. Click here to download pbxnsip Version 3
	pbxnsip Upgrade Protection pbxnsip users will shortly have the option to protect their investment by purchasing upgrade protection, meaning that all new releases, upgrades and advancement will be free of charge to all those who take advantage, replacing the current pay as you go model. pbxnsip resellers and distributors will be able to offer their customers piece of mind that once they have paid for upgrade protection they will have instant free access to feature advancements, security updates and new developments in the future. pbxnsip feel that this will further strengthen the market leaders position and offer a new vertical for distributors and resellers to respond to the market demand for a future proof solution.
	As cool as a cucumber! A cucumber is green and so too is the CS410 and CS425. Using only 5 watts of electricity, it makes this small appliance a cool choice for business! The new CS410 and CS425 has up-sized it's RAM capacity to 1 GB. The analogue communications servers run a full version of pbxnsip and really do make a for a smart all-in-one small appliance based IP PBX. The system offers features found on advanced systems such as agent groups, conference rooms and all of the features of our PC based platform. The power requirement of the CS410 is 5 watts which is a significant savings over a PC with a 350 watt power supply. There are no moving parts in the appliance. The integrated FXO ports can be paired with SIP trunks and offer backup. Inbound calls can come in over the PSTN trunks and outbound international calls over the SIP trunk. Click here to view the CS410 and CS425 data sheet

Video 'Know How' on pbxnsip

View this week's video session. Video is a great way for people to learn and get the 'Know How' on the product. Click the icon to open the video. This edition covers trunks with Version 3 of pbxnsip.

Easy 'Know How'

Questions you are too afraid to ask!

Learn some Easy 'Know How'

What is UDP?

UDP (User Datagram Protocol) is a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP) and, together with IP, is sometimes referred to as UDP/IP.

What is RTP?

The Real-Time Transport Protocol (RTP) is an Internet protocol standard that specifies a way for programs to manage the real-time transmission of multimedia data over network services. In other words the voice part of Voice over IP.

What is an Agent Group?

An agent group can also be called an ACD. It is a type of account that allows calls to be placed in a queue. The queue has agents assigned to the queue and those agents can log in or out of the queue. Customers who are in the queue will be played music as well up to 10 different recordings.

What is the Outbound Proxy on a trunk for?

An outbound proxy is the setting that tells the PBX where to communicate to for this call. This can be an IP Address or a domain name. Should the Outbound Proxy be set, it will restrict inbound calls coming in from the declared destination only, this can increase security of your PBX.

Technical 'Know How'

Some technical questions

CS410 start up - 'Know How' -

Upon initialization you will see the Power and Run lights on solid green and the LAN connection amber if it is plugged in. The run light will change to flashing green once the system is up and running. By default the WAN port is programmed to be IP Address 192.168.1.99. The LAN port will get it's IP Address from your DCHP server which is normally the router.

CS410 Hang Up Detection - 'Know How' -

FXO Analogue detection is different in most countries. We have added some changes to the pbx to detect when an FXO line is not active but still connected. In these cases the PBX will drop the call.

CS410 max extensions- 'Know How' -

The CS410 comes in 2 versions, CS410 and CS425. Each has 10 and 25 extensions. The processing power of the appliance will not cope with any more extensions than 25. It does not support G729 calls to the gateway or call recording. Such processing is far too high for our cool 5 watt appliance.

CS410 - cool as a cucumber - 'Know How'

A cucumber is green and so too is the CS410 and CS425. With only 5 watts of electricity it saves power costs.

CS410 - Use it without FXO - 'Know How'

With the cost of the CS410 and CS425 is so low you don't have to use the FXO ports. With an all in one appliance at 5 watts of electricity, you will save on hardware and power consumption from day 1.

Click here to view the wiki for information on pbxnsip



pbxnsip joins Sangoma at the Convergence Summit South in the UK Award-winning IP PBX software manufacturer pbxnsip educate visitors to the Convergence Summit South - which took place at Sandown Park on 7th and 8th October in the UK - on the latest development in windows based SIP to TDM gateway product Netborder Express. Alongside Sangoma Technologies, pbxnsip announce the benefits of its vendor partners new Netborder Express product with V.3 pbxnsip release. With thanks to Linda Soolepp, Sangoma Technologies and Alexis Argent, VoIPon Solutions for their invitation to exhibit pbxnsip on the Sangoma stand.



snom release the next generation 820 IP Phone Easy to use with pbxnsip! The new snom 820 IP phone will join the list of Plug and Play (PnP) IP Phones currently supported by pbxnsip. As with all snom IP phones, the PBX will configure the extension details and all buttons on the phone, making it easy to use with out-of-the-box functionality. Firmware is also controlled via the PBX.

About the New snom 820 - The snom 820 is a new step in combining high class telephony with an extraordinary design. The snom 820 is the beginning of a superior line of business VoIP phones. It's extraordinary elegance and performance combines both: latest technology and well known snom features. The snom 820 is an amazing experience for everybody who is used to the basic world of telephony. The snom 820 VoIP phone is the beginning of a new business phone series from snom. It is like the prelude of a new masterpiece in VoIP technology. In this series we want to merge two of the main requirements of modern telephony in one device: mature VoIP technology and design in a class of its own. With its large high-resolution TFT colour display (3.5, 320 x 240 pixels) the snom 820 offers a brilliant depiction of call lists, phone directories, and caller information via the integrated XML browser. The wideband technology used in the handset captures more than double of the spectrum of voice frequencies that by standard phones. This means the audio quality can be compared to FM radio. On speakerphone a Class D amplifier reliably suppresses interference noise. This means high power conversion efficiency combined with an excellent sound. Additionally, the new snom 820 WiFi enables you to install the phone in any surrounding you are. Whatever you prefer, the snom 820 is prepared for any option: Power over plug, Power over Ethernet (PoE) or WiFi. The new look of the snom 820 was designed in cooperation with very renowned German industrial designers - and this first model of the new product line of snom phones is living up to the highest expectations in functionality and timeless beauty.



Get Connected! - European User Group - Amsterdam Jonathan Greenwood, CEO of pbxnsip Europe would like to invite all distributors and resellers to the first User Group session in Amsterdam, Holland. Click here for Full User Group Newsletter. Click here to book your User Group place.
5th November 2008 - World Trade Centre at Schiphol Airport, Amsterdam.

	- 1 Day Free User Group - Limited Places - 5th November 2008 - World Trade Centre - Amsterdam Airport - Morning Refreshments - Lunch - Afternoon Refreshments - Evening Drinks - Meet the pbxnsip team - Sponsor for Contact Centres - ICM - Sponsor for IP Phones - Polycom - Sponsor for Gateways - Vegastream
European User Group - Sponsors and Guest Speakers

pbxnsip Certification Program

Next USA Accreditation:

- Mexico - 13th and 14th November

- Boston - November

- Dominican Republic - 1st Week December

- Miami Florida - February 5th and 6th, 2009

Next European Accreditation:

- Italy - 11th and 12th November

- UK - the week of the 10th November

- Russia - November

- UK - the week of the 1st of December

- UK - the week of the 19th January 2009

pbxnsip Accreditation course in Warwick UK

From Switzerland

"I learned a huge amount on the what seemed to be a tough subject - the IP PBX. We are in an excellent position and prepared to work out our Phone Application using pbxnsip and Microsoft Speech Server. The pbxnsip Product is so fantastic; we will push it to the Swiss Market. Thanks guys for the great teaching lessons to a Newbie"
Elmar Waldisberg - Chief Technical Officer
smaro GmbH (Switzerland)

From Sweden

"The training provided highly useful sales-, as well as technical- information, delivered by a teacher with deep knowledge of both areas"
Christian Wernstedt
NetServices - (Sweden)

From the UK

"Venue was great, good Q and A sessions. Topic's were covered well and gives you confidence to complete your 1st pbxnsip install. Excellent 2 days, great to build relationships. "
Steve Jones, Managing Director
SGJ Solutions (UK)

Click here to book your training course.



	Thank you to everyone who replied with suggestions, content, news stories and feedback. Thanks to the latest attendees at the training and accreditation in Berlin, just around the corner from Check Point Charlie! A huge thank you to our IP Phone partner snom for hosting the event. If you have any interesting news and would like to be featured or have any comments, please email news@pbxnsip.com. Jonathan Greenwood - Editor of 'Know How' CEO pbxnsip Europe Ltd