pbxnsip Know How - Edition 8 - IP PBX and SIP PBX for businesses


'Know How' - Do you want the 'Know How' on pbxnsip?


	- Revolutionary data collection server! - New Website Released - V3.3 released - The 'Know How' - Easy Trunk 'Know How' - User Interface 'Know How' - Sales 'Know How' (new) - Cypad data collection story - TopIT - 2 free technical open days - pbxnsip Certification - A Note from the Editor	http://www.pbxnsip.com

	pbxnsip drives revolutionary data collection server! Cypad, a food data collection agency in the education field, have successfully implemented a revolutionary system for data collection, in utilising pbxnsip software with Microsoft Office Communications Server and Microsoft SQL server. The project is the latest in data management advancements, which has opened many new avenues in cost and time saving activities for schools and local authorities. The Cypad platform is scalable, robust and future proof and furthermore can service and support 1000's of schools in handling their food management activity through a special IVR system. Click here to read the Cypad and pbxnsip Story on food data collection in schools
	New Website Launched pbxnsip launch new website! Click here to view the new pbxnsip website pbxnsip today launched a new benefits led website, giving resellers and customers more information on the benefits, solutions and usage our award winning IP PBX Phone System. A new tab called 'IP-Phone System' details the benefits of an IP PBX and highlights some of the reasons why people should be using an IP PBX. The 'Solutions' tab enhances the different ways and industries the IP-PBX phone system can be deployed.
	V3.3 released pbxnsip release V3.3 IP PBX software. New - Email Template Interface. This release includes the ability to edit the system email templates from the web interface at System level. When you login the PBX you will now see 4 options at System Level - Settings, Domains, Email and Status. New - Global Dial Plans - Ideal for Hosted IP-PBX Deployments. Dial plans can have a global scope now and the administrator can lock domain administrators out from editing dial plans. New - Phone Registration Limitation. The number of registrations can now be limited on a global scale, on domain level and on extension level. Ideal in Hosted IP-PBX deployments. New - New Status Graphs. There is a new graph in the status screen that shows the number of registrations and the number of registrations and subscriptions. To view the other features and bug fixes click here to read the release notes

Easy 'Know How'

Questions you are too afraid to ask!

Learn some Easy 'Know How'

What is a Media Gateway?

A media gateway is a device that sits between the PBX and the PSTN network. pbxnsip communicates with the media gateway using a SIP Trunk. Such devices include Vegastream, Sangoma, Audio Codes and Quintum.

What is NAT?

Network Address translation (NAT) is the translation of an Internet Protocol address (IP address) between networks. One network is designated the inside network and the other is the outside. Typically, a company maps its local inside network address to a global outside (public) IP addresses. NAT unmaps the global IP addresses on incoming packets back into local IP addresses. This helps ensure security. It can also cause severe headaches without a NAT filter or session border controller.

What is the PSTN?

The PSTN is the Public Switch Telephone Network, a term for the telephone network as we have used for many years.

What is TLS?

Transport Layer Security (TLS) is a protocol that is used for establishing a secure connection between a client and a server. In this case the client is your phone and the server is the PBX.

What is a CDR?

Call Detail Record - this is an individual record of each call made on the PBX by an extension or accounts which is set for making calls e.g. an auto attendant. The call detail record is a computer record containing the details of a unique call.

What is a Conference Account?

A conference room is an account on the PBX which allows you to hold conference calls. A conference call is where multiple calls are mixed into in to one stream and accessed via the participants in the conference.

User Interface 'Know How'

Some questions about User functionality

What is the user interface? - 'Know How' -

There are three levels of web interface on pbxnsip - System, Domain and User.

The User interface is accessible to the user using the web login to the pbx. Uses are identified by their login name (which is simply extension@domain) along with the web password.

When a user connects to the User web interface, they have access to change various settings on the PBX with regards to their own extension only. You can view and listen to voicemail, user call recordings, view CDRs and change settings on your extension.

User Call Recording - 'Know How' -

V3 keys are now set to allow User Call Recording.

User call recording, is 'call recording' which is started and stopped by the user, whereas System call recording is automated and controlled by the domain administrator who configures when calls should be automatically recorded.

User call recording is started by pressing the 'Record' button on a Snom phone or by dialling a * feature code to switch on or off the call recording. User call recorded messages are accessible via the mailbox functionality or by accessing the web interface at user level

User Scheduled Conferences - 'Know How' -

If the domain administrator has created a scheduled conference room, users may create a scheduled conference from the user web interface.

By creating a scheduled conference the PBX will send an email with an 'Calendar' entry for your Outlook or other email clients. Information will include a unique entry PIN, telephone number to call, date, start and end time.

A copy of the calendar record is available for download and can also be manually attached to an email and sent to recipients.

Sales 'Know How'

Learn some Sales 'Know How'

Microsoft Exchange Certified

Unified Communications seems to be the buzzword for 2009. pbxnsip software is a prime example of this in the IP PBX field. Being Microsoft Exchange Certified means that rather than having your communications software independent from you PBX, you can now integrate the two and take advantage of the combined feature set. pbxnsip also offers this flexibility with Microsoft Office Communications Server.

pbxnsip features such as SIP Trunks, Auto Attendants, Service Flags, Cell Phone Integration and other functionality complement the infrastructure of Microsoft OCs and are ideal for any SMB or enterprise business looking to utilise their existing infrastructure with the latest in PBX functionality.

Cell Phone Integration

As a proactive business it's vital that you are always available for your customers. How many times have you been away from your desk and missed direct calls?

By registering your mobile phone either as an extension on the PBX or forking the call to your mobile you need not miss important calls. pbxnsip is compatible with the Symbian SIP Client on the Nokia device and some other pure SIP compatible devices such as blackberry or Windows Mobile PDA's, this is a great advantage over any legacy pbx or traditional telephone system.

Why choose an IP PBX?

Choice

First of all you can choose what PC, Server, embedded device or system to deploy the IP PBX phone system. Then you can choose the operating system, with a choice of the main operators we support and work with them all. Once loaded, you then have the choice of a wide range of IP phones, from a variety of manufactures. Now the phones are taken care of the connectivity to the outside world needs to be decided and here you have a vast variety of choice. There are many ways to get calls in and out of a VoIP phone system.

Sales 'Know How'

Some Other useful Sales Tips

Flexibility of SIP protocol -

Voice Over IP is a fast growing and soon to be a dominant force in the communications market. Whilst the established users and providers are sold on the technology and its flexibility, the customers not familiar with the background to the protocol and the advantages of SIP based IP Telephony still need educating as to the importance of the convergence to IP.

Sales Focus

It makes you independent - No vendor lock-in! Choose from a wide range of devices from a variety of vendors.
It runs on Windows, Linux or MAC With a variety of operating systems, you really do have the freedom to deploy your phone system on the PC, Server or an embedded device of your choice.
Easier to configure than a traditional PBX With a built-in web server.
It addresses security pbxnsip PBX uses https, sips, SRTP and sdes to make the communication to your PBX secure.
Work from home with pbxnsip you can use the same 'office-based' PBX phone system to connect your home phone to. Calls to and from office-based users or even other home workers is completely free.
Cell Phone integration The PBX treats your mobile phone as if it where your desk phone extension. Calls can be routed to the cell phone and the desk phone at the same time. The PBX can call you cell phone when a voicemail is available.
No extra expansion modules You won't need to buy anything you don't need. Voicemail, Auto Attendants, Conference Rooms and ACDS would normally be charged as extra expansion modules, with pbxnsip, they are all included in the price.
Unified Communications! The PBX fully integrates with Microsoft Exchange 2007 and Office Communications Server (OCS). Voicemail to email is built in as standard.
Use existing PSTN infrastructure Companies keep their external connectivity. Join the IP PBX phones system to the PSTN by using VoIP gateway or VoIP PCI cards.
Use cheaper SIP Trunking for PSTN connectivity The PBX will communicate with most SIP Trunking providers. Save on costs by using SIP trunks and use the failover facility to fall back to the PSTN directly in your office.


pbxnsip and Cypad announce the successful implementation of a revolutionary data collection server, in a bid to reduce school food waste and costs pbxnsip and Cypad, a food data collection agency in the education field, have successfully implemented a revolutionary system for data collection, in utilising pbxnsip software with Microsoft Office Communications Server and Microsoft SQL server. The project is the latest in data management advancements, which has opened many new avenues in cost and time saving activities for schools and local authorities. This Cypad platform is scalable, robust and future proof and furthermore can service and support 1000's of schools in handling their food management activity through a special IVR system. The Cypad Data Collection Server has made the days of manual pen and paper data logging a distant memory. Traditionally schools would document and post the information back to the data collection agency or call a number of single analogue lines attended by an operator, who would manually document the information and enter it into a basic data analysis programme. This meant delays, data errors and the frustration of engaged phone lines. Now users have available a bespoke IVR system which enables fast and accurate collect data from the actual user. Full use is made of the ability to interact with the user during the call. The caller is identified as they make the call and the questions altered to take account of the data that needs collecting, based on the requirements for that particular site. As this also ensures that only necessary questions are asked the call length is minimised. 'Cypad Data Collection Server has proved very popular since its release and we have had to increase the number of lines used several times. Using pbxnsip IP PBX as the core product has made it easy to achieve this. We now offer our clients an electronic management platform which ensures accuracy and a tracking dashboard that hasn't been possible before' said Jonn Fredericks, Director at Cypad. 'The introduction of these new developments will further enhance our position as the market leader for food data collection in the educational field. We have had a lot of very positive feedback from both the actual users of the system and as importantly the school caterers who ultimately make use of the data' added Jonn.



TopIT announce 2 free technical open days on pbxnsip Dutch Distributor TopIT will be holding 2 half day technical open days to attract reseller interest and knowledge. Each workshop will last 3 hours and are completely free. Click here to read the TopIT free technical open days" Dates: 28th of April and the 20th of May 2009


pbxnsip Certification Program Next USA Accreditation: - Las Vegas - 21st and 22nd May 2009 Next European Accreditation: - Italy Milano - 28th April 2009 - Holland - 28th April 2009 - Holland - 20th March 2009 Technical Open Days: - Holland - 28th April 2009 - Holland - 20th March 2009	Click here to book your training course.



	Thank you to everyone who replied with suggestions, content, news stories and feedback. If you have any interesting news and would like to be featured or have any comments, please email news@pbxnsip.com. Jonathan Greenwood - Editor of 'Know How'