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Listen In is where a defined user can Listen Into a call directly from their own phone. The user would first dial a feature code for Listen In, followed by the number of the extension they wish to Listen In on.
Uses of this could be in the Contact Centre or Call Center environment, where a supervisor needs to listen in on a call.
- Call centre environment
- Staff training
- Supervisor monitoring calls
- Important call monitoring
- Abusive call monitoring
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