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Whisper is where a defined user can Whisper to the agent on a call, directly from their own phone. The user would first dial a feature code for Whisper, followed by the number of the extension they wish to Whisper.
Uses of this could be in the Contact Centre or Call Centre environment, where a supervisor needs to teach someone who is on a call.
- Call centre environment
- Staff training
- Supervisor monitoring calls
- Important call monitoring and training
- Abusive call monitoring
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