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The ICM FlexContactcenter product is a robust and feature rich contact centre solution designed around and powered by pbxnsip.
Features include:
- Scripting
- Agent Scripts
- Campaign Manager
- Predictive Dialer
The fully web based multi language hosted contact center tool gives contact centers and front offices full flexibility on outgoing calls and campaigns. Campaigns can be scripted and agents and managers can log in from any internet access point to design, test and deploy centrally managed telephone campaigns. Future developments are predictive dialing (March 2009) and inbound scripting. For a monthly subscription fee per seat you get the complete package including remote use of this unique VoIP Contact center tool complete with scripting tool, VoIP lines and IP phones or headsets
Finally a complete virtual contact center solution. You just login, build a script, import phone numbers and you are ready to start calling. This unique tool is easy to use for agents and extensive in reporting for managers. Finally you will be able to see combined reporting on PBX call data and script data. You will not only know how long and when your customers have called but also what they talked about. Where other virtual contact enter tools have to connect to either separate pbx tools, scripting tools or regular phone lines, ICM FlexContactcenter, with voice logging and softphone functions from pbxnsip fully integrated, finally offers a truly complete solution.
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