pbxnsip IP PBX - Office Pro PLUS

The Office Pro Plus IP PBX is designed to fit into the SMB, Enterprise and Corporate market space where companies are looking for those extra features crucial to their operations. The Office Pro Plus license includes everything offered by the Office Pro license PLUS System Initiated Call Recording and call centre features such as Call Listen In, Call Barge In and Call Whisper (teaching mode). Additional features for reporting include the ability to use the SOAP CDR mechanism for extraction of CDRs from the PBX, this will allow companies to compile data from the IP PBX that is vital to cost and time management.

Licensing

Licenses are sold on a per-extension basis and purchased on blocks of 10. An extension includes voicemail and all the features associated with it.

System and User Call Recording

In this day and age, companies require the option to record calls. The Office Pro PLUS IP PBX includes 'System Initiated Call Recording' and 'User Initiated Call Recording'. This means the system can be configured to automatically record calls, recordings can be carried under a group of extensions, an Agent Group (ACD), Hunt Group, internal and external calls or individual extensions. A User can still initiate their own recording manually.

Advanced Call Centre Features

Advanced PBX features include:

• Barge In - used within a contact centre environment where a supervisor could interrupt a call or a secretary can inform the boss he needs to leave for a meeting.
• Listen In - for monitoring agents in a contact centre environment
• Whisper or Teach Mode - used to teach agents what to say in a contact centre environment

SOAP CDR Mechanism

The CDR Mechanism is designed to send each and every Call Data Record (CDR) out to a third party application web server. From here the data can be imported into a database of your choice and reports carried out on data.

Unlimited Features

With the Office Pro PLUS IP PBX, your company benefits from unlimited features such as :

• Auto Attendants
• Hunt Groups
• Agent or ACD Groups
• Conference Rooms
• Service Flags
• Paging
• IVR Nodes
• Calling Cards

Security and Internal Eaves Dropping

With the Office Pro IP PBX you benefit from SIPS - known as Secure SIP. This mean the packets of information and media streams between the phone and the IP PBX are fully encrypted, just like your web browser when you connect your online bank.

Everyone talks about security and eaves dropping as if it is only outside the company building. Internal eaves dropping is a high risk and the topic should not be taken lightly.

• Can someone listen to your calls?
• Can someone within your company eaves drop on calls?
• How Secure is your current PBX/PABX?

The answer to this is YES.

Unlimited Trunks

With the possibility to connect to many different devices or Unified Communications (UC), your Office Pro IP PBX includes unlimited trunks. A trunk is used to connect to PSTN Gateways, ITSP SIP trunks, other IP PBX deployments and a range of Microsoft products.

Cell Phone Integration

The Office Pro IP PBX maybe configured so your cell/mobile phone is configured to your extension. Once configured, the PBX treats the cell phone in the same way as an extension such as a desk phone. Never miss a call, as the PBX calls your cell phone at the same time as the desk phone rings.